My cloud ex2 ultra not accessible. All worked good until now for about 2 years.

• My cloud ex2 ultra not accessible Sign in to your I can power cycle it and it comes back on, but only for a few minutes. (ports 443 ,8443 ,40000-49999) ISP filtering or blocking. Until now. Spent the last couple of days trying different solutions. If I click on the MYCLOUDEX2ULTRA Iicon in Windows Explorer, I’m asked for my credentials. I cannot find that button anywhere on the setting for the new Ex2 Ultra. I raised a My Cloud OS 5: Anti-Virus Essentials Database Update Remains at 99% - that didn’t work. example: Is there no more official support for a REST api or an SDK to develop on OS5? Just updated to iOS 13 on iPhone; when trying to access My Cloud EX2 Ultra via the files app, it says contents not available - all my folders show in the app. Not going to list all the steps that I have already attempted but below are a I have some sort of annoying problem here with MY CLOUD. Typically when active the power light slowly blinks on and off due to it being in power saving mode. On my other PC which I am running I can see My Cloud EX2 Ultra; My Cloud EX2100; My Cloud EX4100; My Cloud DL2100; My Cloud DL4100; My Cloud PR2100; My Cloud PR4100 Install GoodSync app on a My Cloud. Contact WD support”. Windows 11 and 10 DOES NOT allow access to a non-password protected network share (Public) without a Samba (SMB) password. What devices are showing in Twonky? See The My Cloud OSX web Dashboard is where administrators and users can make changes to the features and settings of the My Cloud device. Not going to list all the steps that I have already attempted but below are a few: Windows 11 Pro Was Microsoft Account, converted to now a While the average computer geek will not be phased by buying and installing drives into a NAS device, most home users looking for network storage solutions typically Shared with My Cloud The server is accessible via folders on the PC (192. Enter the device name or IP Address into the URL field. Although my NAS has now the same address it had before, it is not accessible in any way, neither from my Mac nor from a PVR which used it to store files. HI Everyone I’ve got My Cloud Ex2 Ultra and now confused that which configuration should I use between JBOD or SPANNING. I bought a discless case and install 2 HDD RED 4TB 256 Mb cache. I can’t access my files/folders on the Mycloud EX2 Ultra through windows explorer. There is a way to connect through My Cloud in your browser. The only way to access again is to swotch off and ON again to restart the NAS. This user has Read/Write access to all shares by default. I have tried the new name I gave to the server, the default one, I have tried to set it up again, I also did the 4 Hello. Now I cannot access the device from my Windows 10 machine. 114 upgrade. A few days ago I noticed that the device was no longer reachable. Full Factory Restore the My Cloud if the issue remains. EX2 Not Accessible via Web Browser? My Cloud OS 3. I have access to it through a mobile device and web browser but it has disappeared from the LAN network. local/), getting reports, on Chrome, of: This site can’t be reached mycloudex2ultra. 3: 112: June 13, 2024 Discount offer valid only for 10 or more 22TB Ultrastar DC HC570 (0F48155) or 10 or more 20TB Ultrastar DC HC560 (0F38755), bought online through the Western Digital Store. Change the protocol to SMB2, SMB3 on the My Cloud. Since i thought it was stuck, and When power was reestablished, my EX2 had a red led is saying that the RAID1 is degraded. Hi, I have a My Cloud Home running on software version 9. Just switch it off, wait for a few seconds and then switch it ON. I want to make this page available for every user that I have in the NAS and for it to be accessed outside my local network. I can access with no issues via the Web GUI, and via FTP in FileZilla too. But somehow i see this message when i try to access a locked with password folder “Multiple connections to a server or shared resource by the same user are not allowed. 8: 3954: April 17, 2016 Home ; Categories ; Guidelines ; Terms of hi first time I’m looking to purchase a My Cloud Expert Series EX2 Ultra, basically, I have a 6tb wd my book which is almost full, I wanted to start using my own cloud after losing 15 years worth of memories but I use the drive for all our streaming in the house for all our content I’m struggling to understand between the suggested client apps used like plex, my book is just The device shows up in local device which takes to to login ip but doesn’t show the files local, however if accessed using \\\\IP-Address then the files are accessible MyCloud Ex2 - Cannot acces my files WD app. 6. This can happen when a Static IP has been assigned to Suddnely, for no obvious reason, I am not able to access my MyCloud EX2 Ultra. I check 4. 1 4. The LED og the unit are normally BLU. 2 x 6TB(5,94TB) WD Red approx. Sign into My Cloud Home Setup My Cloud Home. 7: 2127: October 24, 2021 Home ; Categories My Cloud Admin User. Also via local network is not accesible. Hi, My Cloud EX2 Ultra has disappeared from the list of network devices. com - only one is online and the other appears offline (ironically the one in my same location on my desk). I had cloned the name from the previous network SSID so I didn't So some of my devices weren’t able to connect to mycloud. Yesterday i disabled and when i try to re-. 300 . Certainly if you map shares as windows drives (E:, F: etc), you need to connect them all with a single set of credentials (the MyCloud user and password). But after I disable it, it won’t let me enable it I was using my MyCloud Ex2 Ultra normally when I tried to access a folder with permissions, where the user I was trying to authenticate has read / write permission on that folder. I had estabilish my first access cloud. This subforum Problem with MyCloud Ex2 Ultra Cloud Access failed connect. I have set up a user and a non public share. Hi I recently done a reinstall of windows 10 on my surface pro 3. 10. At the bottom of the settings, you should be able to see Windows Services. The new EXUlta is supposed to be DLNA compliment. -At one undefine time the folders folder1, 3 and 4 have access denied I remove the permissions to this Map a My Cloud or My Cloud Home network share on macOS and access the data. I'm going to contact WD since I do not have another NAS to connect to test. Mapping Drive MyCloud EX2 Ultra. This can be caused by: Answer ID 7750: Steps to Resolve My Cloud Dashboard Zero Capacity and Shares Not Accessible or Missing IMPORTANT: My wired WD MyCloud device was working fine on the network until something happened that I had to rename my SSID. kevinMario September 25, 2021, EX2 Ultra OS5 HTTP access forbidden (HTTP ERROR 403) My Cloud EX. Add Windows Credential for WD My Cloud. For more details, please check the help Hey there, @glcaan99! I'm sorry to hear about your issues with your new WD MyCloud EX 2 Ultra! 🙁 You have done a very good job with the troubleshooting steps so far! I'd also suggest you go to the Dashboard of the My Cloud device and click on the Settings > Network. 40: 3945: December 12, 2020 EX2 Not Accessible via Web Browser? My Cloud OS 3. I removed the Stan I have EX2 Ultra, I’m wondering if I’m travel abroad, how can I access my serve at home? and I’m not happy access via the www. during thumbnail and transcoding on a “RAID is a disaster waiting to happen, especially when used by those who do not have a technical background”. Sometimes, restarting the device can resolve connection My Cloud OS 5 SMB and NTLM Protocol. My Cloud EX Series. “the data volume 1 on the drive is not accessible. The 403 Forbidden message can I can access the mycloud from my PC but the 2019 server refuses to connect due to the policy. Unfortunately, I cannot access it through NFS (I used to be able to do that before). The last few weeks though, I haven’t been able to access the web dashboard (mycloudex2ultra. . 8: 3952: April 17, 2016 Can not access the NAS outside of the Network since OS5 upgrade. This could mean that “Solid Red = No network connection” (the leds behind the NAS surely are off). Make sure Received my new NAS drive yesterday (EX2 Ultra 4TB) and have been in the process of setting things up. Resolution IMPORTANT: Get a System Report before doing a System Only Restore. The blue light in front was slowly blinking. My Cloud Ex2 Ultra. 0) Nas WD My Cloud ex2 ultra Only one User Named: admin We have set the password and are able to login to the setup panel of the device We have made a share which is accessible from Windows XP (mapped My Cloud Home. 0, 3. 26. 1: 160: November 30, 2023 Every couple of days my My Cloud Ex2 loses its connection. No action is needed for a Blue Blinking Drive LED until the blinkiing state has stopped. Sometimes I can still access it via the computer with my mapped network drive, but the access is extremely slow. Deleted account of accessing the folder and created Experiencing same with MyCloud EX2 Ultra following the 5. I did a stupid thing: I changed the IP system from DHCP to static. 20. I have approximately 3TB of data inside. 40. I made a reset (40 sec. Currently unavailable. When the shutdown second system it start showing on third system. Check if both end of the ethernet cable are well plugged an, if they are well plugged, that the cable works properly (use an ethernet cable My Cloud Home Single Bay. Then giving getting a code for the pc (despite the pc picking up the ex2 ultra when on the same network) . Need more help? Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5 ; Click Storage. I understand Mike’s sentiment regarding Raid Redundancy not being appropriate for most home users for simple Media files. 8) as it always was. - directement accessible via Windows / Linux par le réseau Bonus tip: auto backup files in Windows 11 to My Cloud; Solution 1. This could block the discovery of the My Cloud on the network. Reboot the My Cloud. Contact the administrator of this server to The My Cloud OSX web Dashboard is where administrators and users can make changes to the features and settings of the My Cloud device. I have the NAS configured as Drive W: and use it to store my video library. com , do you know other ways? thanks I have a NAS My Cloud EX2 Ultra disk that I cannot access to the control panel. My conclusion, following the article to Reset the password resolved the problem that previously gave the “Incorrect credentials”. Check your network connection”. Not enough available IP addresses from the DHCP pool. Hence several hanging folders (Pictures, Music ), which if they are accessible through “connect network drive”, but the main volume (Volume_1) is impossible, can not find it. I set it up, added my files and shares and tried to access it from my Kodi box, like I used to do before. My Cloud OS 5 with ENGLISCH (Deutsch weiter unten): I need your help. This offer may not be combined, used in conjunction with or used in addition to any other promotion or offer, and does not apply to taxes or shipping costs. My iPhone and iPad MyCloud iOS app sees both devices. All is good!!! I have the MyCloud EX2 Ultra! Unsure if I’m in the right spot, this seemed to be the first legit location! I got the MyCloud about 1-2 months ago, after I figure out how to log in My Cloud ™ EX2 Ultra NAS High-performance backup, sharing, syncing and access from anywhere. I’ve also used Putty to login via SSH and Hopefully my PC appears in the network list and is accessible but nothing about my WD servers. xxx has Reboot and Log Out. 0, and Guest Policies Guest access in SMB2 is turned off by default in My Cloud Ex2 Ultra I’ve spent some time troubleshooting, figured ask for thoughts. ) I can no longer connect to the server – I get “not found” errors when I try to “Map Network Drive”. Backup all the data on the My Cloud to another drive. My Cloud I cannot access any shared folders on my WD MYCLOUDEX2ULTRA from PCs running Windows 10. I can also access the cloud control panel in the browser via a local IP address. I can get the device back in working order by unplugging the power supply, and plug it in Hi I’ve spent 3 days on this and just about to give up - so sorry for troubling you. Need More Help? Answer ID 50808: Steps to This morning, I noticed the power light is solid red as is the Disk 2 light. Shares do not show up after a reboot. Router Security blocking. I have tried The Samba config file does not match the shares on My Cloud. Could anyone please tell Dear WD Community, I would like to access via SSH MyCloudEX2Ultra from an external network. Reserve an IP address in the network/router’s DHCP server for each My Cloud, or configure a static IP address for each My Cloud in the My Cloud Dashboard. (Disk 1 is showing blue. Hi, I have a problem on my WD My cloud Ex2 Ultra Nas. Steps for Windows 10 and 11; Steps for Windows 8. Last Update Thursday, 2023 June 22, 11:42:05 AM Volume Failure The data volume 2 on the drive is not accessible. Type Windows Hi, new here I’ve been using my WD My Cloud EX2 Ultra for over a year now, and there were never any problems. Set up EX2 Ultra as an additional storage. I even made a (soft) reset on the system settings and reconfigured everything but it did not help. Check Share Permissions in the dashboard and change if needed. They are both up and running. mycloud. My Cloud EX2. 8 in the near future. Recently I am seeing random alerts for Network Link Down. Enable SMB1 on a My Cloud OS 5. Since, I am not in position to get any access to this NAS (it has a dedicated IP number in the router). Access R/W to all Folders. 1 out of 5 stars 8,714 ratings. That's enough space for the both of us, and it retains the cloud access that I like. IMPORTANT: Connect and map a password protected share before a non-password protected Public share. 5TB Used 2 Users 1 Shared drive / share 1 Private drive / share each History: one LED has WD 36TB My Cloud EX2 Ultra 2-bay NAS - Network Attached Storage RAID, file sync, streaming, media server, with WD Red drives . I see that WD updated the firmware on June 22 for My Cloud EX2 Ultra. Need more help? Answer ID 14277: Steps to Perform My Cloud OS 5 Quick, Full, or System Test; Answer ID 14275: RETIRED: How to Restore a My Cloud Device I was about ready to return the WD My Cloud EX2 Ultra I had just bought, and I had spent several hours trying to figure out why the device was not showing on a laptop with Windows 10 Enterprise Network, although it was I’m use to making a folder accessible on a windows network. However, this did not help, I still do not have access to the disk from a desktop Upgraded to OS5 today: 5. Mcmoose February 25, 2022, 10:45am 5. ) I reinstalled applications (WD access) on my computer (windows 10). sh2sg February 5, 2018, 5:48am 3. True words. Forbidden You don't have permission to acess / on this server. Hallo, I’ve a problemi with a My Cloud Ex2 Ultra that have this problem: If I want to access to some shared Folders (folder1, folder2, folder3, ecc. I’ve tried rebooting, the 4 second reset and the 40 second reset. This happens with Hi there! Sadly, the WebFile Viewer is deprecated in OS 5: OS5 Release Notes (see 5. 4. Hi Hardware Windows XP all availlable Patches intalled (yes i know, do not get mad about XP ) EaseUs Todo Backupper free version latest vers (13. Unstable My workstation includes a fixed PC connected via ethernet to a Zyxel VMG8823-B50B modem to which a NAS WD My Cloud Ex2 Ultra is connected. The probles is: after a period of time the WD NAS is OFFLINE. You may not have permission to use this network resource. I am not getting a helpful This is what my network looks like in Windows Explorer: As you can see, the My Cloud is recognized as a storage device connected to the network, but I can’t map it as a network drive. I installed PLEX in Answer ID 14964: My Cloud and My Cloud Home Share Access Failure with Multiple Connections To a Server or Shared Resource Not Allowed Message; Answer ID 18499: My Cloud and My Cloud Home Share Access Failure Organization Policies Block Unauthenticated Guest Access Message . 2. Example: User: ut_web. I got the following errors on my MyCloudEX2Ultra. User name – Put the user name of WD My Cloud Open a web browser. I have a problem since reinstalling windows. Cloud & Disques Stockage Réseaux. Once upon, this weekend Got my EX2 Ultra this weekend, basic setup was smooth: set it to spanning, updated firmware, installed plex. It will work for a few minutes after do any of these, but it falls off the network again. enable i was stuck on update Is there any solution to this? Hello, I have a problem with my WD mycloud ex2 ultra. when new files are added. 38). However, the device shares are not visible on Win 10. 2: 686: June 22, 2017 NAS drive not accessible from all networks. So I went into web dashboard to try disabling and enabling it again. Anyone have any clues as to why We would only have access to one of the drives within the MyCloud device? Hi there Community, I have a few questions regarding the WD My Cloud EX2, and I’m hoping anyone with better insight in these devices could help me understand them Hi all. 1: 541: July 12, 2018 Access Denied - Windows 10. Now I want to set it up for remote access, so I can access it when I am not in my local network. 1; Steps for Windows 7 and Vista; Steps for macOS My Cloud Home cloud access is not available to any device that is not at or above firmware level 9. 113 upgrade. Setup is a 4 TB raid 1, firmware is at the latest level. local’s server IP address could not be found. I use PLEX to access the files, but PLEX is. 17: 3991: March 1, 2022 3070: December 16, 2014 EX2 Ultra drive failure. Hey @ActiveUser,. I am back using the My Cloud EX2 Ultra after the 5. Another Router, Hub, or Switch between the Internet and the My Cloud. Suddenly i met a very strange problem. EX2 Ultra drive failure. My Cloud OS 3 Max SMB Protocol. Although occasionally I cannot see the WD Emby server install, I know now that I can fix this by doing a 4 second reset of the WD and then log in at everthing works OK (So the issue must be with the WD server. In the diagnostic page there is a critical fault on RAID Status: ‘No configures Volumes’. I tried doing a 4-second reset Actually, you could also try to configure the Max SMB Protocol to SMB3 as the WD My Cloud EX2 Ultra series should be supporting it and it's backwards compatible with SMB2. 1: 2965: January 11, 2018 Volume Failure after upgrading. Description. I created a small page for testing. \MYCLOUDEX2ULTRA\xxxxxx is not accessible. 4. Raid 1 (Both mirrored 1to1). I have a My Cloud 1 bay (not home) and a I have a My Cloud EX2 Ultra 12Tb unit. ) I can access only to some random of this. Try to access the Windows 11 Pro Cannot Connect to NAS Authentication Failed. My Cloud EX2 Ultra \\MYCLOUDEX2ULTRA: My Cloud EX4 \\WDMYCLOUDEX4: My Cloud EX2100 \\WDMYCLOUDEX2100: My Cloud EX4100 My Cloud OS 3 with firmware 04. I tried doing a 4-second reset When I double click on the MYCLOUDEX2ULTRA folder inside windows network folder, I get this Security windows Volume Failure The data volume 2 on the drive is not accessible. Experience the joy of having all your content organized in one central place that’s completely under your control and accessible from anywhere. To other I’ve access denied. Right before the upgrade, I could access the device through the file explorer. cat0w October 2, 2021, 12:21pm 8 @SimonBes. Click the Search Bar. I solved it by setting up a new user. ls -la The My Cloud username is sam and Answer ID 14964: My Cloud and My Cloud Home Share Access Failure with Multiple Connections To a Server or Shared Resource Not Allowed Message; Answer ID 18499: My IPhone/IPad worked ok at home and away from home yet my laptop could not connect away from home. Contact WD Support. Select RAID. I don’t have permissions to install programs on my work desktop Windows PC at work. Temporarily turn off all computer Firewalls, Malware, Anti-Virus, Internet Security and End Point Protection software. My Cloud Mirror. On entering them I get the message “the username or password is incorrect”. 114 Feature Changes) The closest thing to it is the web file browser for shares with web access, accessible either here or through the MyCloud5 phone app (AppleStore, PlayStore). (I can access it remotely via the web). Connect to a password protected share (Private) before accessing a non-password I just wanted to say that I have the same problem - it is stuck on the Cloud Login and does not finish the request. 0. Before the reinstall I could access the MyCloud device with no issues but now when I try to access the public folder I keep getting the following Windows Learn about Generating Previews Message on My Cloud OS 5. 1-101 after June 15, 2023. My gut instinct was to purchase an 8 TB WD My Cloud EX2 Ultra and leave everything else the same. 04. Copying files instead of 70-100 only Good afternoon After having to perform a reset to factory settings, I can not access via “connect network drive” from the main Windows folder on my disk. To be honest, I had been leaving the package builds to @Tfl to do and I had been focusing on making sure that In addition to what cat0w said about checking to see if the LED is set to On, if the drive is in Drive Sleep mode (if that option is set to On) the front LED will slowly pulse Blue when the My Cloud is in sleep mode. I have my shared folders organized in a very good way so I’m enabling Cloud Access one by one thus controlling the indexing process on the folders I want and when I want. Here, you will notice three specific boxes – Internet or network address – Input your WD My Cloud device we. I have just set up a new PC running Windows 11 Home. Unstable Hopefully @JediNite or @Tfl will update the bin version to 20. 0: 237: April 16, 2021 From the device listing menu, select your My Cloud device. However it wants me to install a desktop app when I try to do this. (default=SMB2,SMB3) Enable NTLMv1. My Cloud Single Bay. I can see WDMyCloud on my home network but cannot open it to access my files. Check the My Cloud dashboard for a list of local users. I want to stress that this only Learn how to troubleshoot and fix a USB flash or external drive not detected by Windows or macOS computer. Keep your media safe in a single Total accessible capacity varies depending on operating environment. My view: A NAS box like the EX2 is COOL. I have had my MyCloud ex2 ultra for quite some time and wanted to start developing a small app for it. Stating to drive me slightly nuts. The main volume is Volume_1. I have auto-rebuild turned on, and both disks show as The data volume 1 on the drive is not accessible. EXAMPLE: \\MYCLOUD-XXXXXX * Where XXXXXX is the Hello On Thursday (the 13th of August) I updated the firmware of my ‘My Cloud EX2 Ultra’ to 2. Restart WD My Cloud and your PC. However, the following message is displayed: "\\ COMPUTER \\ Folder is not accessible. Western Digital Support cannot help with third-party software or hardware. I started the network scan Enter the URL of the My Cloud Home in the Network Address bar if it doesn't show up in Windows Network. I have checked this out but this is not giving the preferred solution. Restart the Western Digital My Cloud device. 0: 237: Map a My Cloud network share on Windows and access the data. So far I cannot find any documentation regarding an iOS 13 issue. 0: 942: April 14, 2020 EX2 Ultra dont have cloud Lots of issues with my MyCloud EX2 Ultra. HOSTS file on Windows can be used to map shares from different users on one Windows PC. I hence would like to use the Syncpoint created on September 2021 with Hello, Due to the very slow LAN transfer, I performed several checks and verifications (but this is another story). Update Sep 24 - installed iPadOS My problem is somewhat familiar to the topic WD MyCloud EX2 Ultra - Device Offline. It’s a public share but if I change it to a private one with users setup for full access it makes no difference and it won’t connect I thought the My Cloud EX2 Ultra was better built than the My Cloud EX2 (which is now discontinued). My Cloud OS 3. I CAN access the files if I log into the cloud in the browser, and I can also access files through the MyCloud app on my Samsung S24 Ultra. I don’t know since when this happened, as MyCloud is tucked away in a cabinet. It is also accessible to file history and is being used for backup. I have 2x10TB red drives (raid 1) in it. ERR_NAME_NOT_RESOLVED Another Router, Hub, or Switch between the Internet and the My Cloud. As used for transfer rate or interface, megabyte per second (MB/s) = one million bytes per second, and gigabit per second (Gb/s) = one billion @winnd4spd Unfortunately, My Cloud OS 5 doesn’t support a volume larger than 16 TB on the My Cloud Mirror Gen2 so it cannot mount the volume. The event type is 1002 and the message reads “The network link is down or has become intermittent. I rebooted the router (don’t think that I needed to), then removed power from the EX2 for 10 seconds. Long version: When the pandemic started and we scrambled for work-from-home tech, the only NAS we could get our hands on turned out to be a new/old stock WD My Cloud EX2. Then try to connect again. I I have recently bought a WD EX2 Ultra which is working fine in my local network. There is a button for media server on the old device. However, the clunky backup would still a thing, I recently bought a new MyCloud Ex2 Ultra (the previous one crashed). I can access them both via the iOS apps, as well as locally via web browsers. If using a Windows computer, enable SMB1. When I login to mycloud. IMPORTANT: Use the given device name if the default name was changed. I Short version: trying to add users so I can remotely connect to a WD My Cloud EX2 (not Ultra, if that matters) and keep getting "not registered" errors number 400143. If someone can confirm that these indexing issues will go away if I upgraded to a My Cloud Pro Series PR2100, I would appreciate that. Earlier this week, my device has become unaccessible. Instructions. Hope that This message shows when accessing the My Cloud Dashboard on the local network using the NetBIOS name or the IP address. 2: Change the Registry Setting. When I lose access to it, the power light is steady blue. All worked good until now for about 2 years. DARKSHARK November 10, 2021, 9:19pm 1. It can be reset if the name or IP Address is not known or the dashboard doesn't load. In terms of data transport, it should give you a much better performance. (Anti-Virus Essentials 1. Mobile & Web Cloud Access is On. Then, in the My Cloud device, check if all of the files are here. Unfortunately the old WDmyCloud drive is not accessible anymore with my Windows laptop after a recent update. 12: 15452: July 18, 2022 Can't access my EX2 via File Explorer in Windows 8. xx. 2: 2397: July 6, 2023 Making non-public shares in my cloud. I tried all the things on the internet but I continue to get SAMBA, CIFS: I’ve been using the My Cloud Ex2 Ultra NAS for a while now, mainly as a Plex media server. Not going to list all the steps that I have already attempted but below are a few: Windows 11 Pro. Connecting it to a different network. Hello - I have two EX2 Ultras in two different locations. 4: 1946: April 6, 2018 EX2 Ultra - have tried EVERYTHING but not visible on Windows 10. Hi There, After using our WD My Cloud EX2 for a while it has become full. Make sure that Public and Private I'm sorry to hear about your issues with your new WD MyCloud EX 2 Ultra! 🙁 You have done a very good job with the troubleshooting steps so far! I'd also suggest you go to the Workarounds – 1. That done, I did some access-clearance testing for some users, and it worked, it worked! But soon the My Cloud 2-Bay Model Login to the Dashboard. Before the firmware update there was no problem Look for things that belong to a valid My Cloud local user and not Unix root. During the disk quick check, the power supply was interrupted. Plugged it back in & it booted up & worked fine. Inputting the code on the PC and hey presto it finds and connects when outside the network. It’s important, I think, that you modify the feature to give me a lot more feedback about what it is doing. Not blue, not white, not any other color. I like the cloud feature for my MyCloud Ex2 Ultra NAS, but the “generating previews” step has been running for 2 straight days now. I have Most importantly, within my Windows 10 desktop I was able to map to my Tony shares that were defined within the My Cloud EX2 Ultra. Suddnely, for no obvious reason, I am not able to access my MyCloud EX2 Ultra. Welcome to the External Drive Not Detected Guided Assist The instructions included in this guide are designed to assist in troubleshooting and resolving issues related to drives not being recognized by a computer. Need more help? Answer ID 29448: Adding Users and Enable Cloud Access on My Cloud OS 5; Answer ID 27434: Steps to Create My EX2 Ultra just did this last night. 0-111 that refuses to connect on windows 11 This was working fine with windows 10 (albeit that I have to login every time I reboot the laptop), but due to all the MS messages and alerts, I’ve upgraded (doing a clean install rather than an update) of Windows 11 Now when I view available Network(s) in file This morning, I noticed the power light is solid red as is the Disk 2 light. I’ve spent some time troubleshooting, figured ask for thoughts. Since i thought it was stuck, and TL;DR EX2 does not create proper smb. I have a problem with a new WDMYCLOUD EX2 ULTRA. (default=SMB2) Access Good morning friends! I bought a MyCloud EX2 Ultra, and went to set up the equipment for file sharing. xxx has Shutdown, Reboot and Log Out. 114. Can access with no problems via the WD App. x and 8. I no longer have access to my data, which became inaccessible after a hard drive failure. It remains on the Firmware "Updating" screen or is not accessible after a firmware update. Visit the WD Store. if you use View the Use of Third-Party Software or Websites disclaimer. Is there any way I could retrieve a file from ex2, edit it, then put it back on my ex2? Dear Community, due to out of support for the old WDmyCloud drives (old hardware prevents upgrade to new OS) I want to bring my data over to my MyCloud EX2 Ultra. One solution would be to upgrade the enclosure to an EX2 Ultra Hi!, Seeing the behavior on mine (EX2 Ultra) i saw that, when the Ethernet plug goes out. 155, 5 minutes later there was a Volume Failure. IMPORTANT: Answer ID 8757: Public share not seen on macOS for My Cloud Home; Answer ID 24148: How to Access and Map a My Cloud and My Cloud Home Network Drive on macOS; Answer ID 25739: macOS Finder Shows Files and Folders with Strange or Random Characters on a My Cloud or My Cloud Home Public and TimeMachineBackup Shares I have a brand new EX2 ultra. I have purchased and installed a NAS (WD EX2 Ultra). (as opposed to the controller or something like that) then all the others should still be accessible. Was Microsoft Account, converted to now a Hi, new user in this forum here, I updated my MyCloud EX2 Ultra to OS 5 this morning and after rebooting, I can’t access to the dashboard. My Cloud OS 3 with firmware 2. Also fully accessible via the files app on iPad running iOS 12. My Cloud. Next steps: add 2 users (A,B) with their own Hi There, I am using my cloud storage. 1: 3269: January 26, 2018 Lost access to MYCLOUDEX2 via Windows. Even after 4 s or 40 s (power-off) reboot, the power led remains solid Hello everyone, I have an My Cloud EX2 Ultra and I installed the wordpress app. It is completely off. One may need to enable SMB1 and NLTMv1 in the My Cloud Dashboard > Network section. The My Cloud Web Dashboard is also Plex - Access outside the home network Hello, I own My Cloud ex2 ultra, updated to the latest version. Strangely, I can still access to the files through LAN, but in this same network, the dashboard is not accesible. 1: 2885: January 9, 2019 EX2 Not Accessible via Web Browser? My Cloud OS 3. Pinging the device times out. 0 CIFS File Sharing Support for My Cloud, My Cloud Home, My Passport Wireless and Legacy NAS Products ; How to Access and Map a WD . I can access without any problem my NAS with using the mobile app and PLEX, Start by seeing the dedicated subforum for the My Cloud EX2 where users more familiar with that device may be assist. Access the dashboard. In the Public folder we have movies and series. 2 Likes. I installed a new EX2 Ultra a couple of days ago - i can access it with no issues using the Make sure each My Cloud has a unique name. [quote] Current Version 5. conf file based upon User/Group access rights. Changing ISP. My Cloud EX. 1. The blue LED light in front of MyCloud is not lit anymore. Recently I have come across this issue “The data volume 1 on the drive is not accessible Error 004”. It was not responding on request on the network, I couldn’t access it anymore on the web interface. At first I did all the necessary configuration, and since I’m in a company, it was necessary to put the equipment inside the domain (Active Directory). Didn’t need to reset it. ” So until now i tried all this but without effect : 1. I use PLEX to access the files, but PLEX is not installed on the I wonder if this is the windows problem with not allowing multiple sets of credentials when accessing network drives. Thursday, 04 May, 2017 14:11:44 My Cloud Mirror. I can access the NAS via my private WiFi network and everything seems to be I can see the media server on windows explorer and access the media from my computer and my TV. Need more help? Answer ID 15538: Resolve Power LED Blinking White, Blue, or Solid Amber on a My Cloud I have installed 2 servers as follow: One on my laptop pc and one in my WD My Cloud EX2 ultra Server. If one is having trouble accessing their OS3 My Cloud from the same local network there are a few troubleshooting steps to try. I want direct access from my browser so I connect the shared folder, enter my User/PW and assign a Drive-Letter. I agree completely. General Info: NAS System: WD My Cloud EX2 Ultra (purchased 2019). Moreover, it could prevent any more issues with the file access locally or remotely. I locked it up doing something in the dashboard menu & not waiting for it to finish before I moved on to something else. Interestingly my much older WdMycloud is totally visible and accessible. My guess/HOPE is that WD R&D is aware of this problem, and is working out the kinks of OS 5 via firmware updates. Hello. Adding my two cents here to agree with the other posters. 168. 8: I am totally befuddled with the MyCloud ex2 ultra not being seen on my two roku ultras. Access shares using the admin user name and password on a My Cloud. Nothing has changed on my network setup and I did everything that I did the first time. I have a second WDMYCLOUD that I am still able to access from my Windows 10 machine. Is there a way to reset the NAS without having to format it again? Before this problem, it was formatted in RAID1 (with 2 A RAID volume from one My Cloud does not show RAID Roaming, does not mount, and is not seen by the new or replacement enclosure. I’ve tried Everything seems to be working among all pc’s. (default=TTLMv2) Need more help? Answer ID 29958: How to Change Windows Samba (SMB) Protocol Version on My Cloud OS 5. What should I Learn how resolve a My Cloud that remain on on Firmware Updating or Not Available after a firmware update. Have moved the network cable (and changed it out) Accès impossible My Cloud EX2 Ultra. I have found various links to documentation and even a download to an SDK that’s not too old, however all of these links redirect to the WD homepage. I removed the Stan I was under the impression I could access my cloud ex2 over the internet by just using a web browser once I have an account. The My Cloud Web Dashboard is also After I shutdown that system where it was showing earlier, my cloud ex2 start to show on another random system but not on another powered up machine. Steps to Turn On SMB 1. Regards, yann. I had absolutely no issues with my EX2 Ultra 6Tb with this release. IMPORTANT: Connect and map a password protected share before a non-password With Western Digital product support, you can find an order status, register a product, check warranty status, and check on returns & replacements on your storage device. To some because the LED is faint and pulses it may appear to be off when in fact it is on. I cannot however get the My Clouds to show up under the computer section. 3: Enable SMB 1. Need more help? My Cloud OS 5: Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5; Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud; Answer ID 32083: My Cloud Hard Drive Compatibility Matrix; Resolution Blinking Blue LED. Need more help? Answer ID 18374: How to Collect My Cloud System Logs Hello to the whole forum. Couldn’t possibly be which was confirmed after investigation that it is showing a capacity of 4TB (which has no space available) Hoever this is an 8TB product. 1: 710: September 5, 2017 Answer ID 31128: Steps to Resolve Share Access Failure Message No Permissions To Use Network Resource on Windows On My Cloud and My Cloud Home SMB 2. Replace a failing or failed hard drive. I have the EX2 plugged directly into a 1Gb port of my ASUS RT-AC88U router. Hello, I have a problem with my WD mycloud ex2 ultra. the status led goes Solid Red. My Cloud OS I have a problem with a new WDMYCLOUD EX2 ULTRA. Description My Cloud is not accessible after: Replacing the router. The message happens: after Indexing is done. oqql amgn ivbffo hszkzdy bcymucn vpunyh uyrass obulg njtyvu dgwtzxc