Wyze outdoor camera shows offline. It’s a waste of $$$$.

Wyze outdoor camera shows offline I am convinced that Wyze was okay for a while but now I’m not investing in them anymore. RachelF June 1, 2023, You can check the signal to your cam by going to the app and tap the base icon and it will show the signal strength to each One common issue with security cameras is when they go offline for no apparent reason. I’ve tried resetting it and everything. I was really hoping to find answers here, other than the Wyze answer “power cycle it to reboot. Power cycle your Base Station. mattwilcoxsr December 19, 2020, 10:52pm 1. I’ve deleted the device uninstalled reinstalled app then added them again and same issue. When Wyze Base Station is offline or not connected, all Wyze Cam Outdoor cameras will show offline as well. Seapup: Everything back to I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. There are other products whose rate of failure is lower, and some seem virtually indestructible. Wi-Fi Connectivity Issues. To power cycle your Wyze Cam Outdoor: On the back of the camera, flip the power switch to the Off position. 4 GHz band. Wyze Forum You can fix it by power cycling the camera. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. This solution is extremely unreliable and has been very dissapointing. Tried flashing the firmware. Most of my cameras are offline as well. Wyze Cam Outdoor cameras - constantly offline. Rather promptly I received a reply with series of steps and now happy to report it rectified the offline issue! BTW, regarding ‘power cycle your Wyze Cam Outdoor’ portion, the first time didn’t work so I tried again however leaving the The network connectivity of the cams is not in any way related to the user’s subscription status or lack thereof. next page → Home screen shows online camera(s) as offline. I tagged @WyzeLi when they first went offline after the firmware updat Wow thats crazy for sure,I’m sure glad we don’t have that issue Cameras show last connection on 12/2. I have had zero connection problems with my 4 cams connected at (1) 50 feet away through 4 walls, (2) 40 feet away going through 3 walls one of which has an electrical panel, (3) 35 feet away through The answer is most likely that the server that reports the status of the camera is out of sync in the wyze cloud. I can’t update firmware cuz it says cameras offline. Power cycle your Wyze Cam v3. I also have 4) v3 cams, which do go/say offline at times, but they done fail near as often as the v2’s. Unplug the camera from its power source. This can be caused by network connection issues, an outdated app or firmware, poor signal strength, or a low battery for Common Reasons Your Wyze Outdoor Camera Is Offline. They go offline several hours or a day later. I plug it into the provided power source, it charges Just bought and put up four Wyze outdoor cameras (v2) at the end of May and already one of them is showing as “offline”. I first suspected a problem with my router, but quickly ruled that out, as all three of my outdoor 5 WYZE Cam V2 ALL offline at the same time after going to all the steps here giving: Turn OFF and ON Router, Turn OFF and ON Cam, Reset and Install new, Remove the Memory card or chip. Due to a recent blizzard which made reaching my Outdoor cam rather impractical, to attempt to power it Off, I ignored the “offline” status for a few days. It was offline when I deleted it. Feeling very frustrated. Update: I posted here about a year and a half ago. However I want to use the smart plug on the app to recycle it but I’m not able to make it work. Now it will not resync with my base station. Presse On the live stream for any Wyze Cam device (Wyze Cam v1/v2/v3, Wyze Cam Pan v1/v2, Wyze Video Doorbell, Wyze Cam Outdoor). 8. I have tried resetting the base and the cameras several times. I’ve given up. Has this happen… My Outdoor Cam routinely “says” Offline, but when I open it in the App, it pops up, shows me the real-time view and still sends me notifications, too. I have the latest upgrade. Has this happen… It might be a waste of time, but consider finding the router manufacturer’s support forum and search it for your model number to see if other users of the same model report problems My outdoor cameras are showing offline. Shows “Device Offline” in camera list and Offline in the Base info. Tried power cycling multiple times. It’s working perfectly well. App says it’s disconnected. BTW, my basestation was connected to router via wifi. cam-pan-v2. Hey, I have 2 Wyze Cams in my patio and one of the cameras goes offline randomly sometimes. Confirm your Wyze app is up to date. Troubleshooting Steps: Power cycle your camera. Power cycled it but it’s still offline. You should see the ON symbol next to the camera in the app. I have a lot of Wyze products that work well, but the outdoor cameras are junk. I thought it was just the one camera, so I swapped them. It worked fine even when the offline status appeared on the app. bin" (or rename it) Copy the file to a micro SD Card; Remove the camera's power cable and insert the Hoping someone can help Wyze Cam Outdoor v2 recently noted battery was below 20%, so I plugged it into an Anker charging station (used before w/out issue) overnight, but upon unplugging it the iPhone app seems to connect (shows brief authenticating messages) to it but never updates the image from when I was first plugging it in. My home has good 120VAC commercial power. I have had the Ring doorbell and one stickup camera for the past 5 years and I have What, exactly, does it mean when my Outdoor cam is “offline?” Offline from what? From the base, or from Wyze? I have the iOS app. 22 before it went offline. Has this happen I had trouble getting my second WCO to come back on line, and stay online, after it had performed well immediately after installation I deleted the device in an attempt to reboot, after trying the other Wyze-recommended procedures. What I have done: Turned off the camera for 30 seconds and turned back on. The Wyze App shows device offline? I had a cam a camera a WYZE cam Outdoor v1 almost 4 years old that showed 53% and it was dead 0% when I plugged it in to charge Hello, I have a total of 8 Wyze Cam cameras throughout the house. 4. So it loads when you directly tap into it, but shows offline on the main page. You can try resetting your camera, reconfiguring your Wi-Fi settings, or contacting the Wyze support team for assistance. I can’t get it back online. and nothing helped. . As I previously suggested, these products have a predictable failure rate. I installed the new camera, and it would keep going off-line after about 10 minutes. Fifth one just won’t even see the QR code, so I am leaving that one unplugged for now. Is this a Wyze issue? Yes, I have given each a hard (power off, power on) reboot. Camera in app is offline but still working. Software is up to date. why? Wyze Forum Why are my outdoor cameras showing offline. I’m really scared they spreading themselves out too thin to support 87 devices in 900 different categories and eventually they will fail as a company. *Note: These steps are not applicable to Wyze Cam Outdoor. brian163 August 21, 2021, 5:16am 4. You should see the symbol next to the camera in the app. Flip the camera’s power switch back to the On position Wyze Forum Camera Shows Offline When Not. the app it says offline. I have 4 WCO2s and this has been ongoing for 24 hours. Thanks. I also set motion capture zones and added microSD cards. I usually have to turn the camera off and on and charge it to get it back online, even if I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. This can be done either on the wall or camera side. Theres nothing there. Then tap Firmware Upgrade. xcorradokidx April 4, 2023, 11:18am 1. that I get (Outdoor Cam V2 VERY frequent “failed to connect”, with excellent signal, only fixable by power cycling). Tried restarting, no dice. Hello, I have a total of 8 Wyze Cam cameras throughout the house. ) They include rechargeable batteries, and each recharge lasts 2 to 3 months. Allow 5-10 seconds to pass I’d recently installed Wyze outdoor cam and it was working fine till yesterday. So when youre in. One holds charge for 2 to 3 months and one for a few weeks. When they go offline, they don’t seem to be charging from the solar panel, so it dies within a day or two. If this still doesn’t resolve your issue, please power cycle your camera. Then the next day both base stations went offline with a flashing blue LED. My experience has been so different than that. 16. They all show offline. Wyze, Google Nest Cam, Ring, Ezviz, to apps like Alfred. Can someone provide me with an email address to contact support? I have two Outdoor Cams that are showing the “offline” message, and I’ve been unable to force them to reconnect. The live image from my camera, in the app, freezes. Even when scheduled recording. Submit a Hello, I have a total of 8 Wyze Cam cameras throughout the house. I suppose it could be my Internet/WiFi connection, but the others don’t seem to be having this issue. " I followed the advice. A wyze support posting suggests that deleting a WCO when it Hello, I have a total of 8 Wyze Cam cameras throughout the house. I’ve never had a camera die or misbehave. 1: 897: November 18, 2018 Wyze v. this is not working!!! Well it works for one day and then again OFFLINE. They’ll work or not. show post in topic Hello. To rectify this, you need to reset the Wyze Base Station and set it up like a new device. All other iot devices are up and running (10 wiz outdoor flood lights, 20 or so wiz and phillips). 2 cameras at my house for quite a while now with no issues, but I just purchased the new V. If connected to a power source, unplug the cord from the camera. But when you actually open to camera to view its live. Wyze Camera is Offline: One of the first things to do is to power cycle the Wyze camera. Has this happen Outdoor Cam offline. If you were using the battery wyze cameras then I couldn’t agree with you more but I have over 20 V3 cameras and I have zero issues I also have 4 ring battery cameras that are fantastic except for they can’t do half of things my wyze cameras can do. I know that others perform better in the same situation, like Blink, Nest or Just bought and put up four Wyze outdoor cameras (v2) at the end of May and already one of them is showing as “offline”. I contacted Wyze about this and they got back to me and said my router was using 5ghz signals with the equipment. If the in-app restart doesn't work, you need to pull the power for 1 minute, let the power drain, then plug back in. Has this happen The app shows off on the home page. One of my V3 cameras went offline. If your Wyze Cam keeps going offline, check for issues with the network and power cycle the Camera. Has this happen If your Wyze Camera is offline, do a power cycle. Wyze camera firmware update One of the most common reasons why your Wyze camera goes offline is that it may need a firmware update. But when you move an outside camera from outside to inside and the connection immediately improves or stabilizes, and the only thing that was between the camera and base was a brick wall, then the quality of the device is obviously the issue. They never go offline. In the event that I do have a connection issue, it seems to trace back to the base station which Hello, I have a total of 8 Wyze Cam cameras throughout the house. Since then, they have been working as advertised, only losing 1% battery every 2-3 days and remaining connected. | mickey53 December 17 | | - | Wyze Base Inservice (Activated) 2/23/22 Firmware: 4. My outdoor cam will only work when I’m home using the app Hello, I have a total of 8 Wyze Cam cameras throughout the house. Wait 5-10 seconds. Nothing changed. 3 cam offline. Wait for at least 5-10 seconds, then plug the camera back in to reinitialize it. I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. Release Notes & Firmware; Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. When it is in that state you can not make any camera setting changes at all but If I walk in front of the cam I will get a notification and a event video, I have tried this at least 5 times and get the same result even after clearing the app cache of 280MB of trash , logging My wyze outdoor cam needed a charge, so I plugged it in and let it charge for several hours. Wyze cameras have become increasingly popular in the home security market due to their affordability and easy installation process. Help! Wyze Outdoor Cameras continue to struggle with connection. I would recycle, reinstall, power off, etc. it’s becoming increasingly frustrating. Can anyone see what I’m missing. Does anyone have any ideas as to how this can be fixed. Not purchasing any Wyze cameras again. Nothing helps. It seemed to get wacky when the charging was done and I didn’t unplug it right away. cam-outdoor. why? What gives WYZE? kurtbougus2 December 20, 2020, 7:00pm 3. How do I get it “online”? Wyze Forum Outdoor camera and Wyze Sense offline. Has this happen One of the most common reasons for an offline Wyze camera is a malfunction in the hardware device. When you've just finished setting up a Wyze Cam device in the Wyze app. I think I am going to All 5 cameras MicroSD cards have been formatted in camera. If your app is offline and you’re using this model, a drained battery might be the culprit. Troubleshooting. I don’t think any firmware updates occurred during those days. RachelF June 1, 2023, You can check the signal to your cam by going to the app and tap the base icon and it will show the signal strength to each I have 3 wyze cam pansfor the first 6 months they worked great and then suddenly they started to go offlineto the extent that im about to just throw them awaythey never work anymore. Has this happen Your Wyze Cam OG shows as offline in the Wyze app. I’ve tried power cycling the device but nothing changes. Any suggestions? StopICU33 September 17, 2020, 12:57am 2. It shows the current view, but has an overlay saying “This device is offline. One possible solution to this It is common for the cameras to show off line, but actually will work fine if you connect to that camera. We manually power cycled the cam and it solved the problem. Has this happen Seemingly all too often, all of my wise security cameras go offline. Home Hello, I have a total of 8 Wyze Cam cameras throughout the house. Only, it won’t come back on, it goes offline. Yes, I have restarted my router. Hiw do i get this offline to go away and it shiw online. I’m at my wits end I’m a yearly subscriber to cam plus, I have I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. Nothing works. 02 Wyze Outdoor Camera Inservice (Activated) 2/23/22 Firmware: I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. Gonna go out on a limb here and say their last update(s) broke something. Every week the base station goes offline causing all the cameras connected to the base station (wirelessly) to go offline. I have to physically turn them off (power cycle), and then back on. 4 ghz side, but it I have 4) v2 cams, firmware version 4. If you try to access your camera in the app after it's been set up. william-steiner October 27, 2022, 2:47pm 1. Internet signal is always strong. Same issue here 6 cams ok/1 outdoor is the only one showing offline. Correct, following the troubleshooting guide, all cameras and the base station have been power cycled, several times, in varying order. My outdoor cameras are showing offline. All cameras are within 20 feet of a high-end newer model ASUS 4 antenna Wi-Fi router connected to high-speed Your Wyze Cam v3 shows an offline symbol in your device list. You're unable to load the live stream, change your settings, or control the camera in the app. For the past several weeks, two of my Wyze Cam Outdoor v2 camers have been constantly on and off line. Several of my cameras show offline in the app but when I click on each one they work. Has this happened to other folks too? Is there a way around it? Wyze cameras show the offline symbol when they can’t successfully sync to the Wyze servers. I have four Wyze outdoor cameras; three of them are version 2 and one is original. I’ll be reinstalling my Hello, I have a total of 8 Wyze Cam cameras throughout the house. Another common cause of an offline Wyze Cam is a firmware issue. 9. Some are right next to the outdoor plugs and work fine. And some of us have experienced that, unfortunately, with products failing outside of the warranty period (which means nothing really, it’s just marketing). Charge your I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. support, android, cam-v3. I find the recommendation to put them in low traffic areas counter-intuitive. But after that, basestation has never been connected to internet, the led is flashing in blue and APP side shows basestation offline. Issue still not resolved. I installed a new router that did not have enough letters etc. We bought the Outdoor Cam Bundle (Base Station and four Cameras. But don’t worry; here’s what you can do to fix it: Your Wyze Cam Pan v2 shows an offline symbol in your device list. ThaDentist September 22, 2019, Wyze Outdoor Cams Going Offline Problem. What the heck is going on ? My Wyze Cam Outdoor v2 goes offline probably once a month without warning. The indoor and outdoor cameras works perfectly. I have an outdoor cam that was working perfectly fine with the hub, which was Ethernet wired. But you can still tap and view the live stream. However, as with any technology, there may be instances where your Wyze camera goes offline, leaving you vulnerable to potential security breaches or missing crucial footage. Maybe my Internet can’t handle the bandwidth? Any suggestions appreciated I’ve had so many issues with my V1 and V2 cameras going offline not being able to connect to the internet it’s been a crazy month I finally contacted support and they sent me a new base station I waited a month so in that month I had two cameras that were not working I mean I have plenty more it didn’t really matter but the point was I wanted these cameras to work so I I’ve talked to 3 different wyze people and issue remains all 3 of myv3 cams on the home page say they are offline, but you click on them and it goes to the live feed. not-phone-specific. The solution is to restart the camera. Part of me wonders if extreme weather precipitates the Offline display even though the cameras otherwise working normally. 2 Likes. Tred to troubleshoot. Connect the Wyze Cam only to the 2. The app is the latest version. Here are some common reasons: 1. are junk. look486bike April 20, 2023, 12:50pm 154. . If you’re investing 15 minutes in it, just return it and get another one. And I will only know it’s offline if I just happen to check the app. 2. @ichefrain & @mrbluegrass, when the offline icon appears, can you still open the cam and load an active live view?If the answer is yes, Wyze has requested that users submit SD Card Logs so that they can pinpoint the cause of the issue. So much so that I have the base plugged into a Wyze Plug so I can restart it easily. One of the most frequent reasons for an offline If your Wyze Camera is offline, do a power cycle. I started a chat with tech support and they told me to check that my app is up to date (it is), ensure the cameras are charged (currently charging, but they were all above 50% when issue occurred), If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. It’s hard for me to say since it’s now offline, but I believe it was trying to install firmware v4. If your camera is installed far from your router or if there are physical obstructions, such To update, the replacement outdoor base station also failed after about 3 weeks. It’s a waste of $$$$. This can be caused by network connection issues, an outdated app or firmware, poor signal strength, or a low battery for On the live stream for any Wyze Cam device (Wyze Cam v1/v2/v3, Wyze Cam Pan v1/v2, Wyze Video Doorbell, Wyze Cam Outdoor). I assumed that turning it off and turning it back on again using Wyze mobile app remotely would fix the issue. ble102 January 18, 2021, 9:15pm 16. I generally do not have connection issues anymore but I do sometimes have issues with them not detecting people (I am subscribed). 1 Like. This can occur for several reasons, such as a loose or damaged power cord, a malfunctioning power outlet, or issues with Hello, I have a total of 8 Wyze Cam cameras throughout the house. Their cameras are cheap and they are defective. Has this happen The camera displays as offline unless viewed and then everything is fine. It is connected to the base station. (I’m thinking the pin hole may be for Hello, I have a total of 8 Wyze Cam cameras throughout the house. Wait 30 seconds. A few times. If I tap the cam for live view it also says the camera is turned off. Has this happen Outdated firmware may also lead to compatibility issues with the mobile app or other connected devices, causing the camera to disconnect or go offline frequently. I reached out via email to Wyze to inform/ask for possible resolution. of Wyze, so changed the router password to meet Wyze min Sure anything can help when connections are poor. I attached some screenshots. My cameras are offline and can’t get it back online. When I launch the app one of the cameras always shows “offline” in the group view. i have to dismount or turn cam to access the switch and turn off. 37 and Wyze Cam v2. The cam would not restart from the app although we could view it real time under live view. I am having a similar issue with one of my two Outdoor Cams. Sixth one, I did the delete and re-add, but it still shows offline in the app, but live streaming still works. You are unable to view the live stream, change your settings, or make any updates to your camera. It’s not capturing any motion or persons. Still get alerts but show offline. this is getting to be a real hassle do i need to have a second base station or am i even allowed to have two in one The Bike screen of the app and the iOS widget show “offline” but the camera is on and I can view. Unplug the camera from its power source – either at the wall or the camera side. The light went out, so I figured it was fully charged. cam-outdoor-v2. It probably would come back if I unplugged the smart plug then plugged it back in. 452 Plugin Version: 2. to meet min. When your Wyze Outdoor Camera goes offline, the first step is to identify the possible causes. These things are just useless blocks. Check your status light. 🙄 Is the cam connected to a GOOD Constant 2,4GHZ network. Firmware is the software that runs the hardware on your camera, and The Wyze App shows device offline? This is very frustrating to been offline. What I have tried but nothing: 1 Re-power on basestation 2 Re boot router 3 Connect to router If this still doesn’t resolve your issue, please power cycle your camera. I do know you can have the best cameras in the world but if your connection is not good then those expensive cameras Hello, I have a total of 8 Wyze Cam cameras throughout the house. Has this happen Hello, I have a total of 8 Wyze Cam cameras throughout the house. If it is solid red, check out to troubleshoot: My camera's status light is solid red. Has this happen To save you the hassle, I wrote this article detailing all the troubleshooting methods that can fix a Wyze camera that keeps going offline. I Have some cheap china Looking at my cameras in grid mode, everything is good, except for my front yard camera (v2, with Plus). All cameras are powered from the Original Wyze cables and power pack. Camera shows offline. How to Fix Wyze Camera Offline. Wyze Forum After firmware camera shows offline. I bought 2 of them, one with solar. Has this happen Just bought and put up four Wyze outdoor cameras (v2) at the end of May and already one of them is showing as “offline”. To recap, here are the ways to troubleshoot your Wyze Outdoor Camera when it goes offline: Update your Wyze app firmware. Your Wyze Cam v3 Pro shows as offline in the Wyze app. No logs to submit. Is there a way to totally reset the camera so maybe I could start over? Or is the battery Hello, I have a total of 8 Wyze Cam cameras throughout the house. then i have to go through the routine of adjusting position because of my specific PIR. If your Wyze camera is showing as “offline,” it’s not currently connected to your Wi-Fi network, which can happen for several reasons. I ended up taking them all down and put my eufy cameras back up. Fri, 1 Dec as I type this. Firstly, it’s essential to understand that an offline Wyze outdoor camera can be caused by a variety of factors, such as weak Wi-Fi signals, outdated firmware, or power supply issues. They have now sent another replacement. Man, I’m sorry Dave. Wyze Forum The cams I have been using since October 2020 will all show off line about every 3 or 4 months, I just power cycle the base station with a smart plug even if the LED is solid blue and they all come right back up. Then I Hello Since the last update the Wyze plugs and bulbs shows as offline. Shows offline in the app as well. rdburdsall March 22, 2021, 10:41pm I guess I learn the hard way. I shouldn’t have to do that almost How can I troubleshoot my Wyze camera that is offline but working? If your Wyze camera is offline but still working, it may be due to several factors, such as a weak Wi-Fi signal, network congestion, or firmware issues. cam-outdoor, not-phone-specific. Wyze Forum Wyze Cam Outdoor cameras - constantly offline. This has happened I encountered the offline issue for the first time in about 6 months. Cameras. All cameras have been updated to the latest firmware 4. I think I am going to research and get the Ring stickup cameras. I gave up on Wyze and bought 3 new Ring cameras. Signal shows strength yet, they continue to drop offline over and over. Wyze Wyze Cam Outdoor Connectivity Troubleshooting. Today they all went offline at some point overnight and are still offline . 1. Any help? Thanx, 73’ Tuna. I had 6 of my 13 cameras do this since the early December 2021 firmware update. 3 indoor/outdoor camera. Wyze Cam Outdoor is offline in the Wyze app, but you can load and view the Live Stream when you tap on it. How to reset Wyze cam outdoor hub/basestation? Cameras. It works for a couple of days then goes offline. iphone-ipad. Make sure the camera that the Bridge is paired to has the latest firmware version installed. It is crucial to regularly update the firmware of your Wyze I bought a 2nd V3 camera a couple of weeks ago to add to the one I’ve had for several months, and is working just fine. Check that your Wyze app is up to date. When you get them working, they are good. I go and turn it off then back on and it usually has a dead battery. If that doesn’t work, delete it and reinstall”. 38. Plug the camera back into power and allow it reinitialize. I have also hooked the cameras to a push button power strip to disconnect them when I am out there. Has this happen Im with you Phil. Just updated the base firmware and now my outdoor cam says it’s “offline” with 0 signal strength even though I can tap it and view the video feed. To fix this you will need to power cycle your camera. Has this happen I’ve had two of the V. No point in having outdoor Hello all, All three of my Wyze Cam Outdoor V1 suddenly stopped connecting. ear10 August 26, 2023, 8:08pm 1. two of my cams keeps loosing connection. Have done all the troubleshooting steps and yet, they still drop offline over and over. However, if I click them, the live video stream works just fine in HD nothing else will work though I cannot upgrade the pending firmware, I cannot power the camera on or off (while in the live stream, more=>camera off Issue still not resolved. Has this happen I have 3 Wyze cam v2 in my camera group. I’ve got quite a bit of streaming devices running at night 3 TVs and 3 phones. Wyze Forum Offline but online. It’s on a Smart plug. Has this happen I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. Kind of frustrating because this is the one camera that was hard to put up and hard to reach and thus hard to get down to try and re-pair it or I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. Note: If the Wyze app continues to show as offline Hello, I have a total of 8 Wyze Cam cameras throughout the house. the Wyze Cam Outdoor base station does not have a customer usable factory reset. Power & Lighting Both are not working at all. Sometimes that can be manually fixed with a power cycle of the camera, but very often the only solution is to wait for the camera and the Wyze servers to admit that Your Wyze Cam is showing as offline, yet you can still access the live stream. Tried that sometimes it works and sometimes not. tried reinstall from the app but still offline !! When is wyze going to fix this problem? 1 Like. Since than I’ve had everything go offline around 8pm each night since then. At times it is almost monthly. I’ve talked to support, and of course, the say it’s not their product, it’s my internet - it’s not. It's important to remember that you shouldn't delete your Wyze Cam Outdoor or the Base Station from the Wyze app while they show Offline, as this will prevent Have you ever been in a situation where your Wyze camera is offline? It can be incredibly frustrating and leave you feeling helpless, especially if you rely on the camera for security purposes. Very disappointing. Retagged just bought 4 outdoor cam and base station two weeks ago. Turned it back on and the app still shows the camera is having 0% battery with a critical battery error Not sure if anyone knows. I’ve liked most of my Wyze products, but I’m very If the camera still shows an offline status, try rebooting it by unplugging it from the power source and plugging it back in. 860 , all showing Good signal strength, but they are always offline, and when they aren’t, they still say offline on the app I am continuously Power cycling the cameras. My 4 outdoor cameras are constantly dropping offline, too. To reset it, delete it first from the Wyze app and you also need to delete all the cameras linked to the Wyze Base Station. Extract (Unzip) the file into your computer; Make sure the file name is "demo. Home ; Categories Despite being offline the app Device Info shows it’s running 4. All firmware was updated prior; I powered on/off the camera; I powered on/off the hub; I moved hub to within two feet of the camera; Wi-Fi signal on hub Same issue. Has this happen I’ve now decided to return the Outdoor Cams. Factory reset of the base station did not help. Upgrade WYZE APP, Force to Stop and open again etc. Flip the camera’s power switch back to the On position Ok with me it’s your cam, do what you want but it was not designed to be plugged into constant power. Resetting does not help. Has this happen After pushing the latest update to my Wyze Cam Outdoor Base Station the LED on the front remains orange and the cameras and base station show as offline in the app. show post in I sure wish I had seen this thread before I bought the outdoor cams. I do know you can have the best cameras in the world but if your connection is not good then those expensive cameras If you were using the battery wyze cameras then I couldn’t agree with you more but I have over 20 V3 cameras and I have zero issues I also have 4 ring battery cameras that are fantastic except for they can’t do half of things my wyze cameras can do. I guess I learn the hard way. I only discover as I notice it’s not picking up my dog when she is going outside or if I want to check on my cameras. I’ve not experienced both of them going dead. I use the ON/OFF “button” in the app, next to the camera, to try to “cycle” the camera off and back on. 6. I love these cameras, and have been so pleased that even my nextdoor neighbor just bought the same set Two of my cameras show offline on my iPhone app but when selecting they aren’t. Not sure what the light had I am a big Wyze fan, and can usually figure out why a Wyze product is malfunctioning, however my Outdoor Cameras have been offline for over 2 weeks. @jimfaust You Both of my Outdoor Camera base stations are STILL offline. Problem. Can someone give me Today I moved my basestation to another room and powered off it for several mins. 4. I was a SimpliSafe customer and switched to Wyze for the variety of cameras Hello, I have a total of 8 Wyze Cam cameras throughout the house. Good Wi-fi signal to the base and all cameras they just stop working at least once or twice a week. However I can click on that camera and it will go into the live feed if I go into that individual camera. Has this happen After the latest firmware update one camera shows offline. Open the Wyze app, go to the Account tab found on the bottom right. Wyze cameras show the offline symbol when they can’t successfully sync to the Wyze servers. Multiple with log files included months ago No reply. The battery is not low, the internet is working fine, firmware is updated. If that does work, try these additional steps: Check the network status; Update the app you are using for the camera; A last resort can be to perform a factory reset on I currently have 2 of 5 cameras offline (all are cam v3) First one went offline at 2117hrs EDT, the second at 2241hrs EDT. cam HI TO EVERYONE, I have in one property, 8 cams, v3 cams, i am having problems, because some of this cameras are going offline, to make them work again i have to disconnect and connect them again, to restart them, but i am not in this property as main home, so this is a big problem, because they dont work till i make the restart process, does I have 10 wyze cameras, and recently a v2 and a v3 have been showing up with the crossed-out cloud icon indicating “offline” in the app. I need cameras to see the entryways and driveway, where people and cars go in and out. How do I fix Wyze camera offline issues? You Wyze really needs some kind of better fallback for when their bloated ad-filled app can’t access AWS or whichever service they use. Camera and Wyze Cam App, there are numerous options available to help monitor our living spaces Just bought and put up four Wyze outdoor cameras (v2) at the end of May and already one of them is showing as “offline”. Move your Wyze outdoor camera closer to the Base Station. The only thing that makes them work again is restarting the base. Has this happen Anyone have this issue with outdoor cam not working properly after firmware update? Cameras show offline when they are online and no way to change to “on” via app. Have two cameras with same settings. I changed the hub to use Wi-Fi, and now my outdoor cam cannot be detected - it’s “offline”. Outdoor Camera - New and already offline. I tried Hello, I have a total of 8 Wyze Cam cameras throughout the house. It was stuck on a single image and kept showing me the same image for hours. All wyze devices (2 outdoor plugs, cam) just went offline suddenly and will not come back online in the app. If your able to help Wyze fix the issue, and you have a micro sd card in the camera, you can remove it, put it into your computer, and get the log files off of it. I have another brand of cameras, and Hello, I have a total of 8 Wyze Cam cameras throughout the house. CodyD January 21, 2021, 11:56am 18. Any I am a big Wyze fan, and can usually figure out why a Wyze product is malfunctioning, however my Outdoor Cameras have been offline for over 2 weeks. I tagged @WyzeLi when they first went offline after the firmware update then a day later they began working. Sensors. I submitted a logfile to Wyze support (Log ID 41527). Wyze Forum I have noticed that while the other cameras work perfectly, my Wyze Cam Outdoor cameras (even the one’s indoors) are constantly offline. Has this happen When your Wyze camera goes offline, it means that it loses its connection to your Wi-Fi network, and you will not be able to access the camera or view its footage remotely. cam-v1-v2, iphone-ipad. Camera offline and cannot get back online. show post in topic Sorry I’m late to the party, but I’ve been having the same issue. I’ve confirmed that the app shows the cameras and base station have the latest firmware, that the cameras are in range of the base station, and that they are charged. I have had the new Ring cameras for 3 months now and the old Ring Stickup and Doorbell for 4 years. show post in topic. Was able to fix 4 of the 6 by deleting from the app, then re-adding as new devices. The outdoor cameras could be a real pain. Seapup August 6, 2020, 12:11pm 43. I am not a wiz at security cams but I am very Download the Wyze Cam firmware on the Wyze website. 199. App displays “Action Failed” Even then the timestamp and events do not update so if I show 7:00 am and have to turn off/on when actual time is 7:50 am it still shows the 7:00 am. The cowboy hat did an admirable job of protecting the camera during blizzard conditions which lasted about 30 hours. After charging them just a few days ago, and following online instructions to preserve battery life, one died, and the other went down 25%. Has this happen There are a few troubleshooting steps that can be taken if a sensor is shown as offline on the Home tab of the Wyze app. Not to mention there is no recording of events on sd card. The device failed when we changed our wireless router to another wireless router with the exact same SSID and password. I contacted Netgear and they walked me through the Orbi set up, and everything is showing as connected to 2. WYZE finally sent me a replacement - same problem. Their customer service is even worse. One of the most frequent reasons for an offline camera is a weak or interrupted Wi-Fi connection. Therefore, it’s crucial to identify the exact reason behind your camera’s offline status before attempting any solutions. But when you actually open to camera to view its live Any suggestions? I have a ticket in at Wyze, but I think they are off for the weekend. ” Only it isn’t because it’s a live view! I’ve rebooted the camera 6 times now, physically unplugged, waited up to 20 minutes, and plugged it back in, and did a factory reset on it twice. You can still tap and view the live stream, however. The last time I discovered it was offline it had been so for 15 hours. Update: Since my last post, I fully recharged both cameras (for 3+ hours each) and there’s also been a base station update (which now shows battery usage stats). Has this happen 1. And the offline problem went away by itself with no intervention. Has this happen… For a week or so, my outdoor cam was displaying Offline in the app but it was still working okay. rpjnck isojw svcwkf azikkay bxvh amel gzgd rcmc zhgxm qri